General Hospitality Questions

These apply to all roles: 1) Why did you choose hospitality as a career? 2) Tell me about a time you handled a difficult guest. 3) How do you manage stress during peak hours? 4) Describe your experience working in a team. 5) What does good guest service mean to you? 6) Why do you want to work at our property specifically? 7) Where do you see yourself in five years? 8) What are your salary expectations? 9) Are you comfortable with shift work? 10) How do you maintain your energy and positivity during long shifts?

Front Office Questions

1) How would you handle a guest arriving before check-in time? 2) A guest is unhappy with their room — what do you do? 3) How do you handle an overbooking situation? 4) What is your experience with hotel PMS software (Opera, IDS)? 5) How do you upsell rooms and services? 6) A guest requests early check-out — walk me through the process. 7) How do you handle a group check-in efficiently? 8) What languages do you speak and at what level?

Food & Beverage Service Questions

1) What is the correct sequence of service? 2) How do you recommend wine pairings? 3) A guest has a food allergy — how do you handle it? 4) What is your experience with POS systems? 5) How do you handle a guest complaint about food? 6) Explain the difference between à la carte and buffet service. 7) How do you manage multiple tables during rush hour? 8) What upselling techniques do you use?

Culinary Questions

1) Walk me through your knife skills. 2) How do you ensure food safety in your section? 3) Describe a dish you're proud of creating. 4) How do you manage food cost and minimise waste? 5) How do you handle a sudden large order during service? 6) What cuisines are you most comfortable with? 7) How do you train and manage junior kitchen staff? 8) Describe your plating philosophy. Consider a practical trial for all culinary candidates.

Housekeeping Questions

1) What is your room cleaning routine? 2) How long does it take you to clean a checkout room? 3) How do you handle a DND room? 4) What chemicals do you use for different surfaces? 5) How do you handle a guest complaint about cleanliness? 6) What is a turndown service and how do you perform it? 7) How do you prioritise rooms during a busy day? 8) What safety precautions do you take when using cleaning chemicals?